Empirical Study On The Effects Of Corporate Social Responsibility On Organizational Performance In The Manufacturing Sector: A Case Study On Nigeria: Flour Mills Nigeria Plc

Abstract

Corporate social responsibility (CSR) is one of the key ways that businesses respond to the social needs of the communities in which they operate. The interest in CSR first grew in tandem with society's expanding concern for issues including the environment, human rights, corporate ethics, and other social factors. Different businesses are creating codes of ethics, disseminating CSR statements and reports, and inviting stand-alone assessors to evaluate the execution of their CSR procedures and policies as a result of the increasing pressure to behave in a publicly accountable manner. This study is aimed at examining the effects of corporate social responsibility on organizational performance in manufacturing sector in Nigeria, with focus on Flour Mills Nigeria Plc. The quantitative research method was applied using a survey strategy while data was obtained from 150 respondents using the questionnaire instrument. The quantitative outcomes presented that CSR has a statistically substantial association with customer satisfaction, firm profitability, firm market value, competitive advantage, and with organizational performance. This study is only conducted in one manufacturing sector and this opens it up for other researchers to enlarge the scope in future on CSR involving more samples and other industries.