The Shift from e-Governance to m-Governance in Kashmir administration: A Thematic Exploration

Abstract

The shift from e-Governance to m-Governance is driven by the increasing prevalence of mobile technology. Mobile governance leverages smartphones to provide real-time, accessible, and user-friendly government services. The widespread adoption of mobile devices enables governments to engage citizens more directly, fostering quicker decision-making, inclusivity, and responsiveness to dynamic needs, marking a natural evolution in enhancing governance through technological advancements. In the picturesque region of Kashmir, a profound transformation is underway in the realm of governance. The advent of digital technologies initially heralded the era of e-Governance, marking a significant leap in administrative efficiency and citizen services. However, the journey does not end there. Today, the valley is witnessing a dynamic shift from e-Governance to m-Governance, embracing mobile technologies to redefine the contours of public administration. The journey from e-Governance to m-Governance in Kashmir reflects a conscious effort to adapt to the changing technological landscape and cater to the evolving needs of the citizens. Mobile devices have become ubiquitous, serving as powerful tools for communication and access to information. Recognizing this paradigm shift, Kashmir's administration has embarked on a journey to harness the potential of mobile technologies in governance. The paper analyzes the progression from e-Governance to m-Governance in Kashmir administration. Investigating the motives, challenges, and outcomes, it examines how mobile technologies reshape governance, fostering increased citizen participation and administrative agility. Through case studies, the study sheds light on the distinctive dynamics and broader implications of this transformation.