THE EFFECT OF SERVICE QUALITY ON PATIENT SATISFACTION AT THE COMMUNITY HEALTH CENTER (PUSKESMAS) CIMAHI CENTRAL

Authors

  • Sindrawati
  • M Dana Prihadi
  • Elis Muslimah
  • Koniah
  • Merita Gianti Pratiwi
  • Ikhsan Gumelar
  • Mohammad Farisan Zulhazmi

Abstract

Purpose - To analyze the Effect of Service Quality on Patient Satisfaction at the Community Health Center (Puskesmas) Cimahi Tengah

Design/methodology/approach –This research uses quantitative method (Sugiyono, 2018) descriptive with population45054 from January-December 2020and sample 100 using the Slovin formula. The tool used in this study was a questionnaire using a Likert scale weighting used to measure attitudes, respondents' opinions about social phenomena with a total of 100 patients who visited PUSKESMAS Cimahi Tengah.

Findings –The results showed thatThe results showed that there was an influence of Service Quality on Patient Satisfaction at the Cimahi Tengah Health Center 0.753 in the strong category with the Determinant Coefficient (KD) 56.70%. While 43.30%is the contribution of other variables that affect Patient Satisfaction but not studied

Originality/value –This paper provides one of the foundations that the quality of service must be better so that patient satisfaction is achieved

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Published

2022-11-03

How to Cite

Sindrawati, M Dana Prihadi, Elis Muslimah, Koniah, Merita Gianti Pratiwi, Ikhsan Gumelar, & Mohammad Farisan Zulhazmi. (2022). THE EFFECT OF SERVICE QUALITY ON PATIENT SATISFACTION AT THE COMMUNITY HEALTH CENTER (PUSKESMAS) CIMAHI CENTRAL. RES MILITARIS, 13(1), 123–128. Retrieved from https://resmilitaris.net/index.php/resmilitaris/article/view/428

Issue

Vol. 13 No. 1 (2023): vol.13, n°1, Winter-Spring 2023

Section

Articles