to analyze, identify and describe service quality, employee performance, and the influence ofservice quality and employee performance in Cibenda Village, Cipongkor District, West Bandung Regency. This study uses the dimensions of Parasuraman, Zeithaml, and Berry in Adam as a variable (X) which includes Direct Evidence, Reliability, Responsiveness, Assurance, and Empathy, and the variable (Y) usesthe dimensions of Mitchell in Sedarmayanti as the variables studied, which include Quality of Performance, Communication, Speed, Capability and Initiative.