ISSN: 2265-6294

Factors Influencing Students’ Satisfaction in Online Learning Amid the Challenging COVID 19 Pandemic: Case Study for Lebanese Educational Sector

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Ahmad EL Zein,Nisreen Hilal,Bilal Jibai,Latifa Attieh

Abstract

Undoubtedly, the current COVID 19 pandemic had vastly impacted many aspects of life especially higher education institutions along with their students. In an attempt to cope with the new pandemic, academic institutions had to adapt their curricula and delivery mode to better cope with the new norms of online learning. The current study examines the factors influencing the Lebanese students’ satisfaction in online learning amid the challenging COVID 19 pandemic in Lebanon. A structured questionnaire was distributed and collected from a total of 378 undergraduate and graduate students from different universities in Lebanon. The Student Satisfaction Survey Form (SSSF), adapted from Abou Naaj et al. (2012), was used to measure student satisfaction in online learning. The data collected was analyzed using sample T tests, factor analysis and multiple regression analysis. The results revealed that the factors namely – Course Management, Student Interaction, Instructor, Instruction, and Technology positively affect students’ satisfaction. The study results are highly imperative to academics and practitioners alike to enhance the satisfaction level of students’ online learning.

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