ISSN: 2265-6294

Impact Of Organizational Citizenship Behavior (OCB) Measurements On Employees Job Performance - A Study Of Bank Employees

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Shaina Arora, Bhanupriya Khatri

Abstract

Job Performance is everything that a person can do to achieve success and to achieve his self-actualization needs. Performance in itself will be considered a forward-looking point. An organization always expects good job performance from the employees, especially when we talk about the service sector. As the banking sector of our country is an important tool for the economic development and creation of wealth added the success of which depends upon the performance of the employees working in the banking sector. The selection of the OCB measurements provided a linkage between OCB measurements and Job performance of the employees of the banking sector. This research paper’s aim of implementing OCB measurements is to enhance the job performance of the employees. A conceptual reflective model is prepared with SmartPLS Software 3.3.3 by taking OCB measurements and job Performance as constructs of the study.

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