This study aims to examine the effect of online service policy implementation on the motivation of applicants for promotion to the rank of civil servants at the Bandung City BKPSDM. The method used is a descriptive method with a quantitative approach, while the data collection techniques are carried out by distributing questionnaires to a number of respondents, literature study, observation, and interviews. From the results of the respondents' responses for the variable (X) a score of 4531 was obtained while the variable (Y) obtained a score of 5305. Then from the results of the hypothesis test t_count 7.449 and t_table 1.984, t_count> t_table so that Ho is rejected and Ha is accepted, which means that policy implementation has an effect on work motivation. Based on the correlation coefficient between the X variable (Policy Implementation) and Y (Work Motivation) of 0.601, it is proven that there is a positive and significant relationship between the X variable (Policy Implementation) and Y (Work Motivation). Meanwhile, based on the coefficient of determination (KD) it is known that the achievement of the ability of the X variable affects the Y variable, which is 36.12% while the remaining 63.88% is influenced by other variables not examined in this study