This study’s goal was to investigate how Jordan's information and communication technology (ICT) sector knowledge management (KM) process affects organisational performance (OP). Additionally, the potential of information technology (IT) to act as a mediator between the KM process and improving the OP. Design/methodology/approach: This study was quantitative, using a survey. Data were collected from the managers of 143 Jordanian Information and Communications Technology (ICT) companies. Partial least squares structural equation modelling (PLS-SEM) and bootstrap approaches were used to evaluate the hypothesised paths. The data gathered were screened using SPSS (version 26), and these hypothesized relationships were tested with that data.