ISSN: 2265-6294

THE EFFECT OF EMPLOYEE PERFORMANCE ON SERVICE QUALITY IN CENTRAL CIGUGUR VILLAGE, CENTRAL CIMAHI DISTRICT CIMAHI CITY

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Nia Sumiati, Eko Setiawan, Willi Wiliawan, Siti Maryam, Cucu Saepudin, Nurwahyuni

Abstract

It aims to examine the Effect of Employee Performance on Service Quality in Cigugur Tengah Village, Cimahi Tengah District, Cimahi City. The variables studied in this study are Employee performance (as a Free Variable) Service Quality (as a Bound Variable). The dimensions of Employee Performance are work quality, punctuality, initiative, ability, communication, while the Dimensions of Service Quality are Tangible, Reliability, Responseveness, Assurance, Empathy The method used in this study is a descriptive method of analysis using a Quantitative approach, while the data collection technique carried out is the distribution of questionnaires to the community in Cigugur Tengah Village, Cimahi Tengah District, Cimahi City. What is related to Employee Performance, and Service Quality, Library Study, and Field Research. From the results of the study, it shows the Effect of Employee Performance on Service Quality is to show that the number 0.695 is said to be (Strong), while t count 10.485 > t table 2,030 this means Ho is rejected and H1 is accepted. Thus the Research Statement and the hypothesis that the author formulated at the beginning of his hypothesis are accepted. It can be said that the Effect of Employee Performance on Work Quality is 48.30%, while

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