Volume -14 | Issue -5
Volume -14 | Issue -5
Volume -14 | Issue -5
Volume -14 | Issue -5
Volume -14 | Issue -5
This study aims to determine the effect of perceived work ability and perceived justice on the service quality of private hospitals in Bandung, West Java. This research was conducted with a quantitative approach using a survey method. The sample of this study were patients from private hospitals in Bandung, amounting to 110 respondents. The research data obtained were then analyzed using the multiple regression analysis method with SPSS 25 software. The results of this study indicate that perceived work ability and perceived justice have a positive effect on the service quality of private hospitals in Bandung, either partially or simultaneously.