ISSN: 2265-6294

THE EFFECT OF SERVICE QUALITY ON PATIENT SATISFACTION AT THE COMMUNITY HEALTH CENTER (PUSKESMAS) CIMAHI CENTRAL

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Sindrawati, M Dana Prihadi, Elis Muslimah, Elis Muslimah, Merita Gianti Pratiwi, Ikhsan Gumelar, Mohammad Farisan Zulhazmi

Abstract

To analyze the Effect of Service Quality on Patient Satisfaction at the Community Health Center (Puskesmas) Cimahi Tengah Design/methodology/approach –This research uses quantitative method (Sugiyono, 2018) descriptive with population45054 from January-December 2020and sample 100 using the Slovin formula. The tool used in this study was a questionnaire using a Likert scale weighting used to measure attitudes, respondents' opinions about social phenomena with a total of 100 patients who visited PUSKESMAS Cimahi Tengah.

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