ISSN: 2265-6294

The role of digital technology in achieving total quality management in Jordanian public universities

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Ala’a Tariq ElDmrat, Eman Othman AlMasry

Abstract

The purpose of the study is to identify the role of digital technology in achieving total quality management in Jordanian public universities from academic leaders’ viewpoints. The descriptive analytical method was adopted to aresearch sample consisting of (398) academic leaders.According to the research findings, there is no correlation between educational curriculum and achievingtotal quality management, although there is a statistically significant correlation between the two aspects of digital technology (infrastructure, capabilities and skills). The results also revealed that there were no statistically significant differences in the sample members’responses at the level of digital technology and the level of achieving total quality management, which were ascribed to the variables of gender, nature of work, academic rank, years of experience and digital knowledgeexpertise. The research also indicated that there were statistically significant differences in digital technology, and in the level of achieving total quality management,which were ascribed to the variable of the college in favor of the colleges

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