ISSN: 2265-6294

The role of training in preparing specialized tourism human resources and its impact on the level of services provided

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Somaia jamil ahmed momani

Abstract

This study aimed to determine the role of training in preparing specialized tourism human cadres and its impact on the level of services provided in Jordan, this study adopted the cross-sectional quantitative research approach. The study sample consisted of workers working in the five-star hotel sector in A total of 350 questionnaires and 307 valid answers were distributed ,the study concluded that five-star hotels in Jordan are concerned with training human resources, and the results also showed that there is an important role for human resources training in improving and developing tourism service in five-star hotels in Jordan and increasing the efficiency of employees in performing the tasks and duties required of them in order to achieve a competitive advantage for hotels. The study also recommended five-star hotels in Jordan to develop training programs periodically and continuously and apply them to human resources at all functional levels to keep pace with the rapid developments in hotel work methods and link them with material and moral motivational factors to provide an opportunity for human resources to keep pace with speed and outperform competitors in performance.

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