The shift from e-Governance to m-Governance is driven by the increasing prevalence of mobile technology. Mobile governance leverages smartphones to provide real-time, accessible, and user-friendly government services. The widespread adoption of mobile devices enables governments to engage citizens more directly, fostering quicker decision-making, inclusivity, and responsiveness to dynamic needs, marking a natural evolution in enhancing governance through technological advancements. In the picturesque region of Kashmir, a profound transformation is underway in the realm of governance. The advent of digital technologies initially heralded the era of e-Governance, marking a significant leap in administrative efficiency and citizen services.