The Impact of Intellectual Capital in the Performance of Small Enterprises from the Viewpoint of Financing Companies in Amman
This study aimed at measuring the impact of intellectual capital in the performance of small enterprises from the viewpoint of financing companies in Amman. The study used the analytical descriptive methodology and study population consisted of the employees of small enterprises financing institutions at the city of Amman in Jordan, and their number reached (27) Establishment. Study sample was comprised of the directors, deputy directors and heads of departments working in small enterprises financing companies, which amounted to (616) employees, using the comprehensive survey method. The number of the questionnaires analyzed reached (579) questionnaires, with a percentage of (94%) of the questionnaires that were distributed. The data obtained through the questionnaire were entered into a statistical analysis program (SPSS), in order to be processed using statistical tests that achieve the purposes of the study. The study reached many results, the most important of which were the impact of all dimensions of intellectual capital on the performance of small enterprises, the presence of an impact of all dimensions of intellectual capital in learning and growth, the presence of an impact of all dimensions of intellectual capital on internal processes, and the presence of an impact of all dimensions of intellectual capital In learning and growth, and the existence of an impact of all dimensions of intellectual capital on customer satisfaction. The study recommended continuing to apply the dimensions of intellectual capital and trying to strive to achieve their loyalty and satisfaction and to retain them and establish solid relationships with them by meeting their needs and quickly responding to them. It also recommended focusing on developing the intellectual capital of the administrative leaderships in them by attracting individuals with high competence and wide experience gained and accumulated through long years of specialized work. Moreover, it recommended further exploring the dimensions of performance and applying them in the competition processes taking place.