The Impact of Civil Service Culture and Ethics to Work Results of Vietnam Commune-Level Civil Servants

Authors

  • Ngo Sy Trung
  • Ngo Van Linh
  • Le Son Tung
  • Nguyen Van Dung

Abstract

In Vietnam, commune-level civil servants work at the lowest levels of government; they are the people who are close to the people and directly deal with the people’s requests, and directly implement the laws and policies of the State to the people. The characteristics of the management activities of the commune-level government, in addition to the general principles prescribed by law, also have factors associated with the characteristics of the population and local culture distributed by region and region. That also affects the formation of distinctive features in civil service culture and civil service ethics of commune-level civil servants compared to district- and provincial-level civil servants. Therefore, the work results of commune-level civil servants (WR) besides the criteria of quality, qualifications and capacity, are also affected by the factors of civil service culture and civil service ethics. In this study, the author focuses on analyzing the influence of the factors of civil service culture (SC) and civil service ethics (SE) on the work results of commune-level civil servants (WR). Through the development of a research theoretical framework, the author designed a survey and conducted a survey of 400 people to assess the civil service culture, civil service ethics and work results of commune-level civil servants in the locality where they live. The survey area consists of 6 provinces representing 3 regions of Vietnam: Ninh Binh province, Ha Nam province (Northern region), Ha Tinh province, Quang Binh province (Central region), Binh Phuoc province, Hau Giang province (Southern region). The survey is conducted selectively, whereby the people surveyed are those who have had transactions with commune authorities at least 3 times in the last 5 years. The research results show that people consider civil service ethics (SE) to be the factor that has the strongest influence on the work results of commune-level civil servants (WR), followed by civil service culture (SC). From the results of this study, the author discusses appropriate policy issues to improve the quality of commune-level civil servants in Vietnam.

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Published

2023-02-13