Patient Satisfaction: Impact on Public and Private Hospitals in Punjab

Authors

  • Mr Munish Kumar Talwar

Abstract

Health industry has been becoming challenging sector during last three decades. Actually patients describe their perceptions regarding satisfaction from various lenses. Recently Health service quality is considered to be very crucial in health industry. This study attempted to assess the impact of health service quality on patient satisfaction in Public and Private Hospitals in Punjab. 

  • Objective: The main objective of the study is to assess the impact of health service quality on patient satisfaction in public and private hospitals in Punjab. Specifically, objectives of the study include: impact of admission and reception, doctors and nurses’s attitude and behavior, communication levels of auxiliary staffs, waiting time, bed room quality and services, rest room quality and services, quality of food and diet of patients under study.
  • Design/methodology/approach: Being descriptive study, survey sample research design was utilized in order to collect primary data from 500 respondents (patients) from Rup Nagar and Mohali.
  • Tools of analysis: in order to analyze research data, CRONBACH’s Alpha, correlation and Regression have been utilized in SPSS-22 Version software.

• Findings: From this study it is revealed that there is a positive impact for health service quality on patient satisfaction level in Private hospitals as compare to Public hospitals

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Published

2023-03-20