General Policy

All payments made for manuscript processing, publication fees, cost of publication, assignment, typesetting, and online Hosting of manuscript , Golden Open access  and other related services are non-refundable once the editorial and peer-review process has commenced.

2. Refund Eligibility

Refunds may be considered only under the following circumstances:

• Duplicate Payment: If an author accidentally makes multiple payments for the same manuscript.
• Payment Error: If an incorrect charge is made due to a technical issue on our platform.
• Manuscript Rejection (Before Processing): If the manuscript is withdrawn before it enters the review or editorial process, a partial refund may be considered after deducting administrative charges.

3. Non-Refundable Cases

Refunds will not be issued under the following conditions:

• If the manuscript is under review or has already been processed.
• If the manuscript is rejected based on editorial or peer-review evaluation.
• If the author withdraws the manuscript after significant editorial processing.
• If the author withdraws the manuscript after online publication  in any case 
• If indexing in databases such as Scopus, Web of Science, or others is not achieved after publication (since indexing is at the discretion of external agencies).
• If the DOI activation is delayed due to third-party processing timelines.