ISSN: 2265-6294

A Study on Factors Affecting Delays Due To Miscommunications among Stakeholders in Construction Projects

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Peketi Sai Sasidhar Reddy, B Indhu

Abstract

Miscommunications are the one of main cause for the project delays. As the various stakeholders are involved in the construction projects, the communication becomes the challenging thing. This research focuses on identification of factors affecting delays due to miscommunications among stakeholders and ranking the most influencing risky factors causing delays due to miscommunications. Factors were identified by both focus group interviews and literature review. In focus group interviews, 90 construction professionals were brainstormed, and factors were extracted. The identified factors are framed as questionnaire. Questionnaire survey was conducted, and 310 responses were collected. Responses were statically analysed through SPSS software. Pearson correlation test was used to know the reliability among the factors. The impact of within themselves was validated through Structural Equation Modelling. The rank of each factor was given by Relative Importance Index (RII ranking method). Most influencing factors identified are Digital illiteracy, Language barrier, Confusions, and disagreements between stakeholders regarding work, Inability to quickly identify the issue, Sudden modifications to plans and designs. Uneducated stakeholders have a negative influence on the project, as the communication is challenging due to the digital illiteracy of the stakeholders. In India the language barrier is the most affecting factor for miscommunications due to digital illiteracy. Stakeholders can overcome language barriers and ensure effective communication in construction projects in India by using translation services, providing language training, using visual aids, simplifying language, and regularly assessing and improving communication practices.

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