The Type B Soewondo Kendal Public Hospital is owned by the Central Java Kendal Regency Government. They prioritize medical and non-medical hospital staff happiness. Employee job satisfaction and performance are directly influenced by leadership style, supervision, salary, work environment, promotion, and supervision. This study aimed to determine if internal customer expectations and satisfaction are compatible. The technique incorporated a descriptive survey and quantitative-qualitative methodology. The time technique adopted is cross-sectional. The report revealed that employee satisfaction with 2019 compensation was 67.77%. In 2020, it climbed by 79.5%, then declined to 72.7% in 2021. In 2019, 75.33 percent of employees were satisfied with their access to promotions.