ISSN: 2265-6294

Designing Innovative Service System for Seniors in Hospitality Under COVID-19

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Runyi Chang,Majid Zuhairi Ahmad

Abstract

COVID-19 profoundly impacts the global economy and has dealt a fatal blow to the hospitality industry. The hospitality industry has long seen seniors as a heterogeneous group with significant potential since they have more available time and sufficient savings, but this pandemic has altered their behaviors and needs.

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