With the spread of COVID-19, many academic libraries in Maharashtra have had to suspend or limit on-site library services. The purpose of this paper is to consider how to enhance reference and information services under such unusual circumstances based on the practice at University of Mumbai. In collaboration with Library Technical Assistants (TA), University of Mumbai library has expanded its services by evolving existing question-andanswer services, web-based study guides, and workshops for first-year undergraduate students, and events planned by library TA into remote library services. Considering the insights gained from these practices, this paper shows that future academic library needs to integrate new remote services with traditional on-site services to develop hybrid reference and information services.