ISSN: 2265-6294

Impact Of Hearing the Customer Voice and Ability to Make Strategic Changes - Empirical Research at Ministry of The Iraqi Communications

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Muthana Zahim Faisal,Saadoon Muhsin Salman,Mahmood Zahim Faisal

Abstract

customer Is the subject of hearing the voice of the customer from a relatively modern management thought the subjects, as it won the attention of a lot of organizations of different classes of, and because it is important to achieve success and to continue and excel her, so there was a need to study this term and attempt to diagnose impact of hearing or not hear the voice of the events its can that strategic changes this on.

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