The Sorong Raya Waste Bank was established in 2014 and has collaborated with the government, the public community, and the private sector (as collectors) in the environmental conservation program. The waste bank accepts organic and inorganic types of waste by applying the 3R model (reduce, reuse, recycle). The expected outcome of implementing the waste bank program is providing added economic value to waste. This program also realizes the concept of implementing people's public economy straightforwardly. This research utilizes the Webqual 4.0 methodology to analyze the website quality instrument based on user satisfaction.