The objective of this study is to confirm the explanatory framework that elucidates the impact of perceived quality of service by students pursuing arts and science college. This impact is mediated by certain variables, namely perceived value, expectations, and satisfaction. The employed methodology for validating the measurement scales is exploratory in nature. The analysis of causal relationships proposed in the model is conducted through the application of confirmatory factor analysis. The findings indicate that the primary factors contributing to enhancing students' allegiance to the institution are the calibre of the services rendered and the level of satisfaction experienced by the students. The present study and its findings facilitate comprehension of the correlation between quality and satisfaction, and enable identification of the underlying factors of satisfaction. Additionally, the study provides evidence of the significance of expectations in the model for the development of both perceived quality and satisfaction