Examining expectations and experience of service quality in healthcare provided by government hospitals in Raipur City is the primary goal of this study, which also uses a gap analysis to explore the discrepancy between expectations and perceptions. In order to determine the underlying advantages that patients seek, this study evaluates how people view health care services generally and identifies the components that underpin their wish expectations. The purpose of this paper is to identify and assess the services that government hospitals utilise to address the difficulties of quality improvement in healthcare. To gauge the construct and its characteristics, a 35-item questionnaire was created.