This article aims to analyze how effective the supervision of driving license services is at the Gorontalo Regional Police. The research method used in this article is a qualitative method. Data analysis used in qualitative research is an interactive model analysis consisting of three components of analysis namely: (1) Data reduction; (2) Data Presentation; (3) Data Verification and Conclusion Drawing. The results of the article show that 1) The form of direct and indirect supervision, which includes reports from policy implementers, accuracy, observation, periodic checks at service points is not optimal enough. Because the driving license service still has the potential to be abused by unscrupulous officials. The inconsistency between rules and implementation has the potential to encourage officers to exercise "discretion" which can lead to abuse of authority.