Policymaking is a critical but very broad and complex process that every organisation and government requires to undertake. Problems emerge when stakeholders converge to formulate and implement policies that their roles and responsibilities would overlap which would lead to bureaucratic bottlenecks that would hinder service delivery resulting in protests that are characterised by the destruction of property, fatalities leading to the disruption of economic development. The KwaZulu-Natal (KZN) province in South Africa has been identified as the second highest with communities that are likely to embark on service delivery protests.