Service is an activity that occurs in direct interaction between a person and another person or physical machine. While the public is a number of people who have together thoughts, feelings, hopes, attitudes and actions that are good and right based on norm values that feel they belong. And the essence of public service is the provision of excellent service to the community which is the embodiment of the obligations of government officials as public servants. Parking services are facilities and infrastructure in the form of mandatory facilities to support the continuity of the transportation process. The phenomena in this study are: Inadequate infrastructure, lack of human resources, conventional data processing processes, compliance with service standards that need to be considered, namely: responsiveness, reliability, assurance, empathy, tangibles.