ISSN: 2265-6294

Quality of Digital Government Services

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Salem Ahmad Alrhaimi,Imad Mohammed Rabeh

Abstract

The study aimed to recognize the level of quality of digital government services provided by the Government of Sharjah in the United Arab Emirates using smart (digital) electronic applications, from the point of view of clients of police services in the state of Sharjah. The study relied on the questionnaire as a primary tool for data collection. The study sample included 282 digital service users who were selected using the convenience sample method that can use smart applications. Data analysis was relied on the Statistical Package for Social Sciences (SPSS). The quality of services has been achieved at high levels, except for the dimension of tangibility, which came at a medium level. It also showed that there were no statistically significant differences at the 0.05 level between the achieved quality levels due to the variables of gender, age and work sector, and the difference was only in the educational qualification variable. The study recommended spreading digital culture, encouraging clients to use smart applications and motivating them with prizes, competitions, awareness and training programs, especially for those with minimum academic qualifications, to improve their electronic capabilities so that they can deal with digital services applications correctly, and to engage clients and take their opinions on the level of digital services evaluation and the determinants of their application through making tours Field and direct meetings with them.

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